Fires burned in Asheville while people in Raleigh donated to help out.

Fires burned in Asheville while people in Raleigh donated to help out.

What is your brand? Is it your logo, your color palette or your trendy new office? At Targeted Persuasion, we know your brand is ultimately how the public perceives your organization. Logos, colors and spaces certainly play a part in that perceptions, but there’s one element of personal and organizational branding that’s often overlooked – kindness.

For example, brands in the hospitality industry are expected to provide quality service to their paying customers, but their many acts of kindness toward the broader community usually go unnoticed. However, by actively scanning social media, the staff of my firm, Targeted Persuasion, discovered an opportunity to show kindness during chaos.With wildfires burning across Western North Carolina, a local mayor posted to Facebook a list of items firefighters needed. We knew a Raleigh-area restaurateur known for supporting first responders, so we alerted him immediately.

We initially asked if the restaurateur was interested in acting as a collection point for supplies that we could ship out to Asheville. Not only was he willing to collect supplies, but he filled his large SUV with supplies and headed to the mountains that very Friday.

To help ensure our client’s kindness was shared with the community, we alerted media the supplies would be coming. Since this client needs to continually engage elected officials, we contacted the area’s state representative to help receive the supplies. As a result, media were on hand to interview the local representative and the Raleigh restaurateur.

We know your organization or business wants to do good because it’s the right thing to do, but are you actively seeking these opportunities to offer kindness? Are you sharing your contributions with media to help build your brand? Be sure to intentionally seek opportunities and expand your reach through media. You can build your brand through acts of kindness if you make it a part of your communications plan.

Why not start today?